“Action!”

✍️ ACCOUNTABILITY over 🔢 COUNTABILITY and what that means for your facilitator tactics:

We all agree: Without acceptance of a strategy or a concept in general, its execution will be sabotaged by employees.

Acceptance counts.

❓ But is acceptance also countable?

❗ Simply counting the number of employees who accept the strategy tells us little about the degree, reliability or commitment of acceptance.

💡 Acceptance counts, but acceptance is not countable.

However, more important than countability is accountability: Somebody has to take responsibility for implementing the strategy or concept.

And so that somebody doesn’t become nobody, at the end of the workshop define the next-best actions and ask:

Who will be accountable for what action?

There should be at least one participant accountable for each action. And each participant should be accountable for at least one action.